Living Well Institute LLC ("Living Well Institute," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit livingwellpublishing.org or use our content, programs, and communications, how we use it, and the choices you have. By using our site, you agree to this Policy.
1 Information we collect
Information you give us. When you sign up for a free guide or newsletter, register for a workshop, join a program or community, or contact us, you may provide your name, email address, and any details you choose to include in a message. When you purchase a program or subscription, payment details (such as your card information) are collected and processed by our payment processor, not stored by us.
Information collected automatically. Like most websites, we may collect limited technical information automatically, such as your IP address, browser and device type, pages viewed, referring links, and general location. This may be gathered through cookies and similar technologies (see Section 5).
2 How we use your information
We use the information we collect to:
- Deliver the free guides, ebooks, workshops, programs, and other content you request;
- Send you our newsletter and occasional updates (you can unsubscribe at any time);
- Process purchases and manage subscriptions and community access;
- Respond to your questions and provide support;
- Operate, maintain, and improve our website and offerings;
- Comply with legal obligations and protect our rights.
3 Email and marketing communications
If you opt in to our free guide or newsletter, we will send you educational content and occasional information about our programs. Every marketing email includes an unsubscribe link, and you can opt out at any time. We will still send you essential, non-marketing messages related to a purchase or account (for example, receipts or program access).
4 Cookies and tracking
We may use cookies and similar technologies to remember your preferences, keep you signed in, understand how the site is used, and improve your experience. You can usually control cookies through your browser settings; disabling them may affect how parts of the site function.
5 How we share information
We do not sell your personal information. We share it only as needed to operate our business:
- Service providers who help us run the site and our programs — for example, our website and hosting platform, email and marketing tools, and payment processors — who are permitted to use your information only to provide services to us;
- Legal and safety reasons, where required by law or to protect the rights, property, or safety of Living Well Institute, our users, or others;
- Business transfers, if Living Well Institute is involved in a merger, acquisition, or sale of assets, in which case we will notify you of any change.
6 Payment processing
Purchases and subscriptions are handled by Stripe, our third-party payment processor. Your full payment-card details are collected and stored by Stripe under its own security standards and privacy terms, not by Living Well Institute.
7 Data retention
We keep your personal information for as long as needed to provide you with our content and services, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8 Your rights and choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to opt out of marketing. To exercise any of these rights, contact us using the details below, and we will respond as required by applicable law. Residents of certain jurisdictions (such as the EU/UK under the GDPR, and California under the CCPA/CPRA) may have additional rights; we honor those rights where they apply.
9 Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10 Children's privacy
Our site and programs are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
11 International users
Living Well Institute is based in the United States. If you access our site from outside the U.S., your information may be transferred to, stored in, and processed in the United States, where data-protection laws may differ from those in your country. By using our site, you consent to this transfer.
12 Third-party links
Our site may link to other websites and services we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any site you visit.
13 Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be communicated by email or a notice on the site. Your continued use of the site after changes take effect means you accept the updated Policy.
14 Contact us
If you have questions about this Privacy Policy or how we handle your information, contact:
Living Well Institute LLC
Email: teresa [at] livingwellpublishing.org
Mailing address: 401 Broadway, Tacoma, WA 98405